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Terms and Conditions

SHIPPING

Within Curacao
All orders will be delivered on Saturday's.
For Store Pick up please check opening hours.

Tuesday & Thursday

4pm - 6pm

International Orders
Orders will ship from Curacao within 2 - 3 business days after order is placed via Cpost International.

To all destinations:
Standard Shipping Time: 21 - 30 Business Days
Express Shipping 4-6 Business Days GUARANTEED!!
 
 Specification on shipping methods:  
Shipping without tracking# via Post Office (cheapest) There is in no way that we can track your order. Choosing this options means we will not be held responsible for your package if damaged/lost.
Shipping with tracking# via Post Office Tracking# will be send via email once your order is shipped. We can help investigate if there is any problem with your package but choosing this options means we will not be held responsible for your package if damaged/lost.
Express Shipping via DHL Tracking# will be send via email once your order is shipped. We can help investigate if there is any problem with your package. We will not be held responsible for your package if damaged/lost. 

Most of our orders reach destination within 3 weeks, however depending on the customs at the country of destination, it may take up to 30-45 business days or more.
Unfortunately, because we have no control over the customs, once the package leave our shop we cannot guarantee a delivery date.
In addition, please note that Veronique's Shop will not be responsible for any additional customs fees that your country's custom may charge.
All orders have a 2-3 business days processing time in addition to the estimated delivery time. Please note that we do not ship on weekends and holidays.
While we will do all we can to ensure your order is delivered on time, Veronique's Shop cannot be held responsible for conditions beyond our control such as severe weather, customs and border issues (for international shipments), service interruptions, etc.

WE ARE NOT RESPONSIBLE IF PACKAGE GET DAMAGED/LOST BY POST OFFICE/DHL
Lost and Stolen Packages:
Veronique's Shop is not liable for any lost or stolen packages under any circumstances. If a package is lost or stolen the following steps are required.
• Call the Carrier and get specific details regarding your delivery.
• Search the entire perimeter of your home and mailbox.
• Inquire with your neighbors.
• File a report with your local police department and follow up with your carrier.
About our products:
All items are as described or as seen on the picture.
Buying any product from Veronique's Shop means you are
informed/aware of what you are buying.
If you have any questions or concern about a product feel free to contact
us with your question before you purchase it and we are more then happy to assist you. 


Disclaimer: By purchasing any of our products the buyer assumes all responsibility for its use. Please understand that some of our products could be a choking hazard, and are not suitable for small children. We are not responsible for any harm or damage that may occur incidental to any product of, or related to Veronique's Shop. We reserve the right to refuse service.

REFUND/EXCHANGE

All sales are final.